Frequently Asked Questions
Shipping & Delivery
How long does it take for my order to ship?
Most EARNED orders are processed within 4–5 business days after your order is placed.
Orders placed after 2:00 PM ET on Friday begin processing the following Monday morning.
During holidays, product launches, and other high-volume periods, processing may take longer.
How long will delivery take?
Shipping times vary depending on your location. Once your order ships, delivery within the United States typically takes 1–5 business days.
Most orders arrive approximately 5–10 business days after the order is placed, including processing and shipping time.
These timeframes are estimates and are not guaranteed delivery dates.
How will I know when my order ships?
Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.
Please allow up to 24–48 hours after receiving your shipping confirmation for the carrier's tracking information to update.
Can items from the same order arrive separately?
Yes. If your order contains multiple items, they may occasionally ship separately.
If this happens, you may receive multiple packages and separate tracking information. You will not be charged additional shipping fees because your order was divided into multiple shipments.
Do you offer free shipping?
Yes. EARNED offers free U.S. shipping on orders of $100 or more after discounts.
The $100 minimum is based on your merchandise subtotal after any promotional codes, rewards, or other applicable discounts have been applied and before applicable taxes.
Only one discount can be applied per order. See Discounts & Promo Codes below for details.
What happens if my shipment is delayed?
Although we work to get every order to you as quickly as possible, occasional delays can occur.
Carrier delays, severe weather, holidays, peak shipping periods, incorrect or incomplete addresses, and other circumstances outside our control can affect delivery times.
If you have concerns about your shipment, contact us and we'll help you review the tracking information and determine the appropriate next step.
What if I entered the wrong shipping address?
Please carefully review your shipping address before submitting your order.
If you notice an error after placing your order, contact us at support@earnedbaseball.com as soon as possible. We will make a reasonable effort to update the address if the order has not progressed too far through processing, but address changes cannot be guaranteed.
Customers are responsible for providing a complete and accurate shipping address at checkout. EARNED cannot guarantee replacement or refund of orders delivered to an incorrect address provided by the customer.
What should I do if my tracking says “delivered,” but I can't find my package?
First, check around your property, with other members of your household, neighbors, front desk, mailroom, or other locations where the carrier may have left the package.
Carriers occasionally mark packages as delivered shortly before the package actually arrives, so we also recommend allowing a short period of time for delivery.
If you still cannot locate your package, contact the shipping carrier and then contact us at support@earnedbaseball.com with your order number. We'll help you review the situation and determine the appropriate next step.
Do you ship internationally?
International shipping availability will be displayed at checkout.
Delivery times vary by destination and may be affected by customs processing.
Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, tariffs, or import fees imposed by the destination country.
Pricing & Value
How does EARNED help baseball families get more value?
We know how much baseball families invest in the game. That’s why we’ve built several ways to help you get more from every EARNED order.
The more you buy, the more you save, with automatic savings on orders of $150 or more. We also offer free U.S. shipping on orders of $100 or more after discounts.
Through Eye Black Nation, our free loyalty program, you can earn EARNED Cash toward future purchases in multiple ways—including shopping, referring friends, celebrating your birthday, submitting photos, and more.
Our goal is simple: make quality apparel we’re proud to put the EARNED name on, while giving baseball families more ways to save and earn rewards.
Discounts & Promo Codes
Do you offer savings on bigger orders?
Yes. It's called Spend More, Save More. The more you shop, the more you save. Savings apply automatically at checkout, so there's no code to enter.
| Order subtotal | You save |
|---|---|
| $150+ | $15 |
| $200+ | $25 |
| $275+ | $40 |
| $350+ | $55 |
How does Spend More, Save More work?
Savings are based on your merchandise subtotal, before shipping and taxes.
Only the highest tier you qualify for applies.
Orders of $100 or more also ship free.
Savings can't be combined with other discount codes or offers. If more than one applies, you'll automatically get the better deal.
Can I combine discounts or promo codes?
No. Only one discount can be applied per order. Spend-more savings, promo codes, welcome codes, email and text offers, and Eye Black Nation rewards (including EARNED Cash and tier reward codes) cannot be combined with each other.
What if my order qualifies for more than one discount?
Checkout automatically applies the one discount that saves you the most. If you enter a code that saves less than a discount already applied, the code will not be used and checkout will let you know.
Does free shipping still apply when I use a discount?
Yes. Free U.S. shipping on orders of $100 or more still applies alongside your discount, based on your subtotal after the discount.
Eye Black Nation Rewards
What is Eye Black Nation?
Eye Black Nation is EARNED's free rewards program. Members earn points on every purchase and for things like reviews, referrals, and photos, then trade those points for EARNED Cash off future orders. The more you support the brand, the more you unlock.
How do I join?
Create an EARNED account or sign in, and you're in. Joining is free, and you start at the Prospect level right away.
How do I earn points?
Purchases: 5 points for every $1 you spend (5% back)
Your birthday: 500 points ($5)
Leaving a product review: 500 points ($5)
Referring a friend who places an order of $20 or more: 500 points ($5)
Sharing a photo of you or your player in EARNED gear: 500 points ($5), up to 2 photos per month. Photos are reviewed and approved by our team.
What are my points worth?
100 points equals $1. Redeem 500 points for $5 in EARNED Cash or 1,000 points for $10 in EARNED Cash, applied as a discount code on your next order.
What are the membership levels?
Prospect (when you join): early access to new drops and member-only product alerts.
Starter ($250 lifetime spend): a one-time $25 reward code, 1.25x points on everything you earn, and 24-hour early access to new drops.
All-Star ($500 lifetime spend): another one-time $25 reward code, 1.5x points on everything you earn, first access to limited collabs, and free shipping on every order.
Your level is based on your total lifetime spend with EARNED, so once you reach a level, you keep it.
Can I use EARNED Cash or a reward code with another discount?
No. Like all EARNED discounts, EARNED Cash and tier reward codes cannot be combined with other discounts or promo codes. Free U.S. shipping on orders of $100 or more still applies.
Where can I see my points?
Sign in to your account and open the rewards panel on our site to see your points balance, your level, and any reward codes you've earned.
Order Changes & Cancellations
Can I change or cancel my order after placing it?
Contact us at support@earnedbaseball.com as soon as possible if you need to request a change or cancellation.
We will make a reasonable effort to accommodate your request if your order has not progressed too far through processing. However, we cannot guarantee that an order can be changed or canceled after it has been submitted.
Returns & Exchanges
What is EARNED's return and exchange policy?
EARNED does not offer returns or refunds for incorrect size or color selections or for changes of mind.
If you ordered the wrong size, you can exchange an item one time for a different size of the same product. If your item arrives damaged, misprinted, or with a manufacturing defect, we'll make it right.
See our full Return & Exchange Policy for details.
Can I exchange an item because I ordered the wrong size?
Yes. Each item can be exchanged one time for a different size of the same product. To be eligible:
Request the exchange within 14 days of delivery
The item must be unworn, unwashed, and in its original condition
Replacement sizes are subject to availability
We recommend reviewing the size guide on each product page before ordering.
How do I request a size exchange?
Email support@earnedbaseball.com within 14 days of delivery with your order number, the item, and the size you'd like instead. We'll confirm your exchange and let you know the next steps.
Can I exchange an item for a different color?
No. Exchanges are available for a different size of the same product only. Please review your color selection carefully before completing your purchase.
Please keep in mind that colors may appear slightly different depending on your screen or device settings.
Can I return an item for a refund if I change my mind?
No. EARNED does not offer returns or refunds for changes of mind after an order has been placed.
Please review your items, sizes, colors, shipping information, and order total carefully before completing checkout.
What if my item arrives damaged, misprinted, or has a manufacturing defect?
Please contact us within 30 days of delivery. If we confirm that your item arrived damaged, misprinted, or with a manufacturing defect, EARNED will provide a replacement or refund at no additional cost.
Email support@earnedbaseball.com with:
Your order number
A brief description of the issue
A clear photo showing the issue
Our team will review the issue and help resolve it.
What if I receive the wrong item?
If you receive an item that is different from what you ordered, contact us at support@earnedbaseball.com within 30 days of delivery.
Please include your order number and a clear photo of the item you received. We'll review the issue and make it right at no additional cost.
Do I need to return a damaged or defective item?
No. If we've confirmed that your item is damaged, misprinted, or has a manufacturing defect, you do not need to return it to us unless we specifically ask.
How long do I have to report a damaged or defective item?
Please contact us within 30 days of delivery.
Requests submitted after 30 days may not be eligible for a replacement or refund.
Contact EARNED
What if I have a question about my order?
We're happy to help.
Email support@earnedbaseball.com and include your order number whenever possible so we can assist you more quickly.
For damaged or defective merchandise, please also include a clear photo showing the issue.